After Sales Support

Exceptional After Sales and Technical Support from Gadget Land

When you choose Gadget Land as your go-to source for all things tech and electronics, you’re not just getting cutting-edge products, you’re gaining access to an unparalleled level of after sales and technical support. We understand that navigating the world of gadgets can sometimes be challenging, especially for those less tech-savvy. That’s why we’re here to assist you every step of the way, ensuring that your experience with the products you purchase from Gadget Land is nothing short of exceptional.

Our Support Approach:

Getting assistance from our technical team is a breeze, designed with your convenience in mind:

  1. Contact Us: If you’re facing any issues with configuring your newly purchased product, reach out to us as soon as possible – preferably within 3 days or within the warranty period, if applicable. You can call us at 01789-884488 or drop an email to support@gadgetlandbd.com.
  2. Expert Guidance: Our experts will guide you on how to troubleshoot and resolve the issue from your end. Often, solutions can be found through YouTube video references, over-the-phone guidance, or email support.
  3. Streamlined Communication: For a faster resolution, provide us with detailed information about the problem, accompanied by screenshots. You can share this information with us via WhatsApp at (880) 9613-660304, our Facebook Page inbox, or through email.
  4. In-Person Assistance: If the issue persists, and remote support isn’t enough, feel free to visit our office with the device. Our technical team will work hands-on to diagnose and rectify the problem, aiming to get your gadget up and running as soon as possible.

On-Site Support and Replacement:

Regrettably, we don’t offer on-site visits by our engineers for technical support. However, our office is well-equipped to handle your technical needs efficiently. If the issue is with our product and falls within the replacement policy, we’ll arrange for an immediate replacement. If it’s related to other devices, we’ll still do our best to assist you in resolving the issue or offer guidance.

Product Still Not Working?

In the rare instance that the problem persists even after visiting our office, we’ll thoroughly diagnose the issue. If the product is within the 3-day replacement window, we’ll promptly replace it with a new one. If it’s beyond that period but covered by warranty, rest assured, we’ll work diligently to resolve the issue within 5 to 15 days.

Flexibility for Your Convenience:

Can’t visit within 3 days? No problem! Inform us about your issue along with the order number, and we’ll keep a record. You can visit us later or send someone with the product and invoice copy. We’ll examine the product, contact you with the solution, and ensure your convenience is a priority.

Post-Warranty and Consultancy:

Even if the warranty has expired, we’re here to assist. While we can’t guarantee replacement, we provide free support and consultancy. Promptly informing us about any issues is key.

Remember, Gadget Land is not just about selling products; we’re about creating an enduring relationship with our customers. While we can’t dispatch engineers, our dedicated technical team is committed to addressing your concerns at our office. With thousands of satisfied customers, we’re confident in our ability to provide top-notch products and comprehensive after-sales support. Your satisfaction is our success!